800-227-6657
Current wait: 2 mins (2m avg)
Hours: Mon-Fri 8am-5pm PST
Best time to call: 3:15pm
Want to contact Brooks Running customer service faster? Don't wait on hold! Chat with the Brooks Running team directly via live chat.
(855) 427-6657
Check out if you can find the solution you need.
What happened: Hi,*My order for a ghost** shoe( order number: *********) says that it has been shipped to me on **th December,Saturday but I have not received any such package. I checked everywhere in my neighborhood in the past three days and haven’t had luck with finding the package. Could you please check into that and get back to me as soon as possible?**Looking to hear back very soon!**Thanks,*Akshta Suresh
What happened: I have been purchasing brooks beast sneakers for the past six years due to the much needed comfort and support they provide for my job as a mail carrier. There is a consistent problem I am having with the mesh part of the sneaker. I would say about half my purchases, even with the newly styled mesh on your new beast, start to tear on the outside part of the foot. With the amount of walking I do with my occupation, I need to purchase a new pair every * months at least. The cost of $*** a pair is already a financial strain already without having to purchase another pair before the * month time because of tearing. I am currently wearing the black beast with the number ** on the tongue, patent * *,***,***. Please help me in this matter. I love your product and want to continue using it but the durability aspect is becoming more costly then it needs to be.
What happened: Hello. I recently spoke to someone on live chat about what trialjoes would be suitable for me because I really overpronate and have flat feet. I already have two pairs of adrenaline GTS for the roads which are perfect for me.. They suggested cascadia. I then bought from an online shop and they were delivered. Totally loved the colour . However. I tried two runs. A short * km run and then a long ** run. My feet and muscles were in agony and I didn't feel they supported me at all. Infact I was off running for a week and normally run * days a week. I contacted the shop about a refund under the ** day guarantee and they said they don't off it unless the shoes had an obvious fault and that if they didn't I should contact you directly. Can you help me at all?Am I able to get a refund or can you suggest a different shoe please? Thank you. Rebecca
To contact the Brooks Running customer service by phone, you can follow these steps:
Look up the phone number of the Brooks Running customer service. The phone number is listed on brooksrunning.com. Or check out the Brooks Running phone number page on WorthEPenny.
Dial the Brooks Running phone number 800-227-6657.
Hours: Mon-Fri 8am-5pm PST
Best time to call: 3:15pm
Wait for an answer: Once the call is connected, wait for a Brooks Running representative to answer on the other end.
Average wait time: 2m
Identify yourself and state your reason for calling the Brooks Running representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Brooks Running to help them assist you.
Ask for assistance: Ask the Brooks Running representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Brooks Running needs additional information from you or provides any instructions, follow them carefully.
Thank the Brooks Running representative: After you have received the assistance you need, thank the Brooks Running representative for their time and help.
To get to a real person as quickly as possible when calling Brooks Running, you can follow these steps:
Dial the Brooks Running customer service phone number 800-227-6657, which can be found on the Brooks Running website or in your order confirmation email form Brooks Running. Or check out the Brooks Running phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Brooks Running. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Brooks Running representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Brooks Running representative.
If the system still doesn’t connect you to a Brooks Running representative, stay on the line without pressing any keys. Brooks Running will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Brooks Running.
Once you reach a live person, explain your issue and provide any relevant information about your Brooks Running order. The Brooks Running representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Brooks Running website. This may allow you to connect with a Brooks Running representative more quickly and efficiently than calling.
When calling Brooks Running customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Brooks Running account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Brooks Running representative without any disruptions or background noise.
Be polite and respectful to the Brooks Running representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Brooks Running.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Brooks Running representative address your concern.
If the initial Brooks Running representative is unable to resolve your issue, politely ask to speak with a supervisor from Brooks Running or escalate the issue to a higher level of authority.
Take notes during the call, including the Brooks Running representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Brooks Running after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Brooks Running customer service.
If you are unhappy with your call to Brooks Running customer service, there are several options you can try:
Call again: Try calling Brooks Running customer service again and speak to a different Brooks Running representative. Sometimes a different Brooks Running representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Brooks Running representative, you can ask to speak with a supervisor from Brooks Running or escalate the issue to a higher level of authority.
Provide feedback: After the call, Brooks Running may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Brooks Running customer service through other channels, such as email or chat. You can also explore the Brooks Running Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Brooks Running service, you may want to consider other options such as returning the product you bought on Brooks Running or filing a complaint with a consumer protection agency.
To the Brooks Running customer support via live chat, you can follow these steps:
Go to the Brooks Running website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the Brooks Running customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a Brooks Running representative.
Provide any necessary information about your issue or question, and wait for the Brooks Running representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the Brooks Running live chat option, you may need to contact the Brooks Running customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact Brooks Running via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Brooks Running via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Brooks Running official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Brooks Running, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Brooks Running. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Brooks Running social media team.
Please note that the social media accounts of Brooks Running are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Brooks Running for certain issues. For urgent or complex issues, it's recommended to contact Brooks Running customer service via phone or chat for more personalized assistance.
Yes, to contact the Brooks Running customer support by email, follow these steps:
Go to brooksrunning.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Brooks Running and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Brooks Running order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Brooks Running order number or username.
Once you have completed the email, click send. You should receive a response from the Brooks Running customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Brooks Running. WorthEPenny provides free tools and resources to assist customers in reaching Brooks Running customer service more efficiently, such as the Brooks Running phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Brooks Running, as well as forums where Brooks Running customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Brooks Running, it is not associated with or endorsed by Brooks Running.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Brooks Running official app or the Brooks Running company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Brooks Running trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Brooks Running. All references by WorthEPenny to third-party trademarks like Brooks Running are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.